What is Human-centered Design? with Lisa Woodley, VP of Customer Experience at NTT Data

On this episode of Silicon Valley Insider, host Keith Koo has special guest Lisa Woodley, Vice President of Customer Experience NTT Data, Inc. to discuss her passion in life; human-centered design.

Lisa shares her very diverse background starting out in a the non-technical world (double majoring in English and Philosophy with a minor in Pscyhololgy) and continuing to explore the intersection between humans, design and technologies such as AI (Artificial Intelligence) and RPA (Robotic Process Automation) and the many other considerations that must be taken into account (accountability, ethics, biases).

On this week’s Cyber-tip Keith urges people to not get over confident in using VPN (virtual private network) technology in light of two major VPN providers having their own reported vulnerabilities.

On the Pivot, Lisa and Keith discuss the 180 degree view of human-centered design which sometimes causes un-intended consequences (such as creating security vulnerabilities).

NTT Data invites startup businesses around the globe to submit ideas for new technologies that can make the world a better place.

Worldwide, regional contests will be held in 15 cities across 13 countries, where 1-2 winner(s) in different business challenges will be chosen. In North America, regional competitions will be held in Vancouver, British Columbia on Oct. 29, Boston on Nov. 8 and San Francisco on Nov. 21, 2019.

NTT DATA is headquartered in Plano, Texas, and has a team of more than 50,000 professionals worldwide and is a division of NTT DATA Corporation, a top 10 global IT services provider with 118,000+ employees in more than 50 countries. The company excels in blending IT and business expertise with decades of industry know-how

Tune in to hear more!


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